Danial B Spratford
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4547 Dunnbury Drive Sacramento, CA 95842 Phone (916) 339-2240 |
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Summary of qualifications |
2000 – Present NonStopNet.Net, Inc. San Jose, Ca Technical Director of Implementation and Provisioning § Provisioning
of Circuits: Circuits include voice and data connections § Ensuring timely and cost efficient implementation of network and supporting facilities. § Developing and documenting all provisioning processes procedures and improvements. § Provide coordination at a management level between all departments that TIP has contact with in NSN. § Evaluate current operations and taking a proactive approach to the implementation of preventive processes that ensure 100% availability to critical business systems § Provide management for 3 customer implementation specialists and 1 change management specialist. § Weekly executive level reports to VP of engineering. 1998 - 2000 Franklin Templeton IS&T Department Sacramento, Ca Global Customer Solution Center Trainer / GCSC Level 2 § Create training procedures for new applications. § Create application certifications and knowledge base § Evaluate Computer Based Training and external Certifications § Documentation and updates of escalation and notification procedures § Phone technical support for all internal applications and Microsoft products § Password resets on Novell, NT, VAX servers and Mainframes. § Remote user dial in TCP/IP troubleshooting. § Escalation of Network problems to proper Tier Level § User Network connection troubleshooting § Managed classroom training environment of 10 to 15 people at a time. 1997- 1998 MCI Communications Sacramento, Ca Internet Tech Support Level 2/Level 3 § To be able to solve customers issues with connectivity issues. Troubleshoot Microsoft internet software and varies hardware problems. § To come up with solutions to new and unique problems. § Other jobs duties included taking care of managerial paperwork, Academy Bay Assistant Trainer, TMS Ticketing, Call tracking, Reassign Remedy Tickets. § Help with supervisor paperwork and employee issues for 15 employees. 1996- 1997 Silverback Creative Corp. Sacramento, Ca Warehouse Manager/Field Rep. § To communicate with customers about products strengths and weakness, and to relay that information back to Field Supervisors. § To keep an inventory of all products in the warehouse and file weekly inventory reports. § As warehouse manager responsibilities ranged from making sure that the trucks were loaded to schedule divers and weekly reports of inventory to upper management. 1995- 1996 Computer Leap Sacramento, Ca PC Technician § Built new desktop and laptop computers to customers needs. § Troubleshoot customer hardware and software issue. § Log solutions and outstanding issues. § Windows 3.x installation and configuration |
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Education
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§ High school diploma graduated 1987 from Mira Loma High School Sacramento, CA § Managing with the Law § Performance Management Training § CCDA Class completion |
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Objective |
To ensure maximum performance and efficiency by using my organizational skill and to strengthen customer satisfaction. To apply what I have learn in past jobs to better the company and myself. |
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Hobbies |
Computers, Reading, Cooking, Darts. |
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Skills |
· Windows 3.x/95/98 · Windows NT 4.0 · Dos 6.x · Typing (40 wpm) · 10 key · Remedy 3.2/4.0 · Microsoft Office Suite · Html 4.0 · Access |